jiliacw Privacy Policy

Introduction and Scope

This Privacy Policy ("Policy") is issued by jiliacw ("we", "us", "our") and applies to all personal data collected through the jiliacw website at https://jiliacw.net, its mobile-optimized interface, and all associated services, features, and communications (collectively, the "Platform").

This Policy governs how jiliacw collects, uses, discloses, stores, and protects your personal information when you register an account, place bets, make transactions, contact our support team, or otherwise interact with the jiliacw Platform. It applies to all users located in the Philippines and to any individual whose personal data is processed by jiliacw in connection with services provided to or from the Philippines.

By accessing or using the jiliacw Platform, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with any part of this Policy, you must discontinue use of the Platform and may request account closure by contacting our support team at [email protected].

Personal Data We Collect

jiliacw collects personal data that is necessary, adequate, relevant, and limited to what is required for the specific purposes set out in this Policy. The categories of personal data we collect include, but are not limited to, the following:

We do not intentionally collect sensitive personal information such as religious beliefs, political opinions, health records, or sexual orientation unless explicitly required by applicable law or regulatory obligation and with your express prior consent.

How We Collect Your Personal Data

jiliacw collects personal data through the following channels and methods:

• Direct Submission: When you register an account, complete KYC verification, make a deposit or withdrawal, fill in a support form, or participate in a promotion, you directly provide us with personal data.
• Automated Technologies: When you use the jiliacw Platform, we automatically collect technical and usage data through cookies, web beacons, pixel tags, log files, and similar tracking technologies embedded in the Platform.
• Third-Party Payment Providers: When you transact via GCash, Maya, BPI, BDO, Metrobank, or other integrated payment gateways, we receive transaction confirmation data including masked account references and transaction amounts.
• Identity Verification Partners: During KYC, we may work with NPC-registered third-party identity verification service providers who process your submitted ID documents on our behalf and return a verified status result.
• Anti-Fraud and AML Systems: Our automated monitoring systems generate risk scores and flag patterns associated with suspicious activity, drawing on behavioral data and transaction records.
• Customer Support Interactions: When you contact us via live chat, email, or other channels, we record and store those interactions for quality assurance, training, and dispute resolution purposes.

How We Use Your Personal Data

jiliacw uses your personal data only for the purposes for which it was collected and for compatible purposes as permitted under the Data Privacy Act of 2012. The primary purposes for which we process your personal data are:

• Account Management: To create, maintain, secure, and close your jiliacw account, and to verify your identity and eligibility to use the Platform.
• Service Delivery: To process bets, deposits, withdrawals, bonus claims, and all other transactions on the Platform in Philippine Peso (₱).
• Regulatory Compliance: To fulfill our obligations under the Anti-Money Laundering Act (RA 9160 as amended), PAGCOR regulations, and other applicable Philippine laws, including filing required reports with the Anti-Money Laundering Council (AMLC).
• Responsible Gaming: To monitor gaming patterns, enforce self-exclusion requests, apply deposit limits, and identify players who may require responsible gaming intervention.
• Security and Fraud Prevention: To detect, investigate, and prevent fraudulent transactions, unauthorized account access, bot activity, and other malicious behavior on the Platform.
• Customer Support: To respond to your inquiries, resolve disputes, process complaints, and maintain records of our communications with you.
• Platform Improvement: To analyze usage data and improve the features, design, and performance of the jiliacw Platform.
• Marketing Communications: To send you promotional offers, bonus notifications, and news about jiliacw services — but only where you have given your prior consent or where we have a legitimate interest, and always with a clear opt-out mechanism.
• Legal Proceedings: To establish, exercise, or defend legal claims arising in connection with the jiliacw Platform or your account.

Legal Basis for Processing

Under the Philippine Data Privacy Act of 2012, jiliacw processes your personal data on the following legal bases:

• Contractual Necessity: Processing is necessary to fulfill the contract we have with you when you register and use the jiliacw Platform — including account creation, transaction processing, and service delivery.
• Legal Obligation: Processing is required to comply with applicable Philippine laws, including AML reporting obligations, PAGCOR licensing requirements, and tax regulations.
• Legitimate Interests: Processing is necessary for our legitimate business interests, including fraud prevention, platform security, and improving our services — provided these interests are not overridden by your rights and freedoms.
• Consent: For marketing communications and any processing not covered by the above bases, we rely on your freely given, specific, informed, and unambiguous consent. You may withdraw consent at any time by contacting support or using the opt-out mechanism in our communications.

Disclosure and Data Sharing

jiliacw does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and under appropriate data protection agreements:

• Payment Service Providers: GCash, Maya, BPI, BDO, Metrobank, GrabPay, and other integrated payment gateways receive the minimum data necessary to process your transactions.
• KYC and Identity Verification Partners: NPC-registered third-party providers engaged to verify your identity documents during the KYC process.
• Regulatory and Law Enforcement Authorities: We are required by Philippine law to disclose certain transaction and account data to PAGCOR, the AMLC, the Bureau of Internal Revenue (BIR), and other competent authorities upon lawful request.
• IT and Platform Service Providers: Cloud hosting providers, cybersecurity firms, and analytics platforms that support the technical operation of jiliacw and who are bound by strict data processing agreements.
• Legal and Professional Advisers: Lawyers, auditors, and compliance consultants engaged by jiliacw who are bound by professional secrecy obligations.
• Fraud Prevention Networks: Shared fraud databases and industry bodies where disclosure is necessary to prevent financial crime, as permitted by applicable law.

Data Retention

jiliacw retains your personal data only for as long as necessary to fulfill the purposes for which it was collected and to comply with applicable legal, regulatory, and business requirements. Our standard retention periods are as follows:

• Account and Identity Data: Retained for the duration of your account relationship with jiliacw plus a minimum of five (5) years following account closure, as required by Philippine AML regulations.
• Financial Transaction Records: Retained for a minimum of five (5) years from the date of each transaction in compliance with RA 9160 and BIR requirements.
• KYC Documents: Retained for five (5) years following account closure or the date of the last transaction, whichever is later.
• Customer Support Records: Retained for three (3) years from the date of the interaction, or longer if required for an ongoing dispute or legal proceeding.
• Technical and Usage Logs: Retained for up to twelve (12) months for security monitoring purposes, and thereafter in aggregated, anonymized form for analytics.
• Marketing Preference Data: Retained for the duration of your consent or until you opt out, plus a reasonable period to demonstrate compliance with your opt-out request.

Upon expiry of the applicable retention period, personal data is securely deleted, anonymized, or archived in a manner that prevents re-identification, depending on the nature of the data and applicable legal requirements.

Cookies and Tracking Technologies

jiliacw uses cookies and similar tracking technologies to operate the Platform, remember your preferences, detect fraud, and analyze usage patterns. A cookie is a small text file stored on your device when you visit the jiliacw website. The types of cookies we use include:

• Strictly Necessary Cookies: Essential for the Platform to function. These include session management cookies, authentication tokens, and security cookies. They cannot be disabled without affecting Platform functionality.
• Functional Cookies: Remember your preferences such as language settings and login status to provide a more personalized experience.
• Analytical Cookies: Collect anonymized information about how visitors use the Platform — such as pages visited and session duration — to help us understand and improve user experience.
• Security and Fraud Detection Cookies: Used to detect and prevent suspicious activity, automated bot traffic, and unauthorized access attempts.

You may manage your cookie preferences through your browser settings. Please note that disabling certain cookies may impair the functionality of the jiliacw Platform. jiliacw does not use cookies to serve third-party advertising or track your activity across unrelated websites.

Data Security Measures

jiliacw implements technical, organizational, and administrative security measures designed to protect your personal data from unauthorized access, accidental loss, destruction, alteration, or disclosure. Our security framework includes:

• Encryption: All data transmitted between your device and the jiliacw Platform is encrypted using TLS 1.2 or higher. Sensitive data stored at rest, including financial records and ID documents, is encrypted using industry-standard AES-256 encryption.
• Access Controls: Access to personal data is restricted to authorized jiliacw personnel on a strict need-to-know basis. Role-based access controls and multi-factor authentication are enforced for all administrative systems.
• Infrastructure Security: jiliacw's Platform is hosted on secure, certified cloud infrastructure with firewalls, intrusion detection systems, and regular vulnerability scanning.
• Employee Training: All jiliacw staff who handle personal data undergo regular data privacy and security training in accordance with NPC guidelines.
• Security Audits: The Platform undergoes periodic third-party security assessments and penetration testing to identify and remediate vulnerabilities.
• Incident Response: jiliacw maintains a data breach response plan. In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, we will notify the NPC within 72 hours and affected individuals within the timeframe prescribed by applicable regulations.

Your Data Privacy Rights

As a data subject under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by jiliacw. To exercise any of these rights, please contact our Data Protection Officer at [email protected] with a written request and proof of identity.

• Right to Be Informed: The right to be informed of what personal data jiliacw collects about you and how it is being processed — as set out in this Privacy Policy.
• Right to Access: The right to obtain a copy of the personal data jiliacw holds about you, along with information about how it is processed. We will respond to access requests within fifteen (15) business days.
• Right to Correction: The right to have inaccurate, incomplete, or outdated personal data corrected or updated. You may update basic profile information directly in your account settings, or contact support for other corrections.
• Right to Erasure (Right to be Forgotten): The right to request deletion of your personal data where it is no longer necessary for the purposes it was collected, subject to our legal retention obligations under AML and gaming regulations.
• Right to Object: The right to object to the processing of your personal data for direct marketing purposes, or processing based on our legitimate interests where you believe your rights and freedoms override those interests.
• Right to Data Portability: The right to receive a structured, commonly used, machine-readable copy of personal data you have provided to us, where technically feasible.
• Right to File a Complaint: The right to lodge a complaint with the National Privacy Commission (NPC) if you believe jiliacw has violated your data privacy rights. The NPC can be reached through their official website at privacy.gov.ph.

Children's Privacy and Age Policy

jiliacw strictly prohibits the use of its Platform by persons under the age of twenty-one (21) years, in compliance with PAGCOR regulations governing online gambling in the Philippines. The jiliacw Platform is not directed at, designed for, or intended to be used by minors or young persons under the legal gambling age.

We do not knowingly collect, process, or retain personal data from individuals under 21 years of age. Age verification is a mandatory step in the jiliacw KYC process. If jiliacw discovers or is notified that personal data has been collected from a person under 21 years of age, we will:

• Immediately close the associated account
• Void all winnings generated by the underage account
• Delete the underage individual's personal data within a reasonable period, subject to any legal reporting obligations
• Return deposits at our sole discretion and in compliance with applicable regulations

If you are a parent or guardian and believe that a minor under your care has registered on the jiliacw Platform, please contact us immediately at [email protected]. We will investigate and take immediate corrective action.

Cross-Border Data Transfers

In the course of operating the jiliacw Platform, your personal data may be transferred to, stored in, or processed by systems located outside the Philippines — for example, where our cloud infrastructure providers or KYC verification partners operate servers in other countries.

Where such cross-border transfers occur, jiliacw ensures that appropriate safeguards are in place to protect your personal data to a standard at least equivalent to that required by the Philippine Data Privacy Act of 2012. These safeguards include:

• Contractual clauses requiring the recipient to apply data protection standards consistent with Philippine law
• Transferring only to countries or organizations that have been assessed as providing adequate levels of data protection
• Implementing technical security controls such as encryption for all cross-border data transmissions

You may request information about the specific cross-border transfer safeguards applicable to your data by contacting our Data Protection Officer at [email protected].

Changes to This Privacy Policy

jiliacw reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When we make material changes to this Policy, we will notify you by:

• Posting a prominent notice on the jiliacw website for a minimum of fourteen (14) days before the changes take effect
• Sending an email notification to the address associated with your registered account
• Updating the "Effective Date" at the top of this Policy

Your continued use of the jiliacw Platform following the effective date of any amended Privacy Policy constitutes your acceptance of the changes. If you do not agree with the amended Policy, you may close your account by contacting support. We encourage you to review this Policy periodically to stay informed about how we protect your data.

Contact Our Data Protection Officer

jiliacw has designated a Data Protection Officer (DPO) in accordance with Section 21 of the Philippine Data Privacy Act of 2012. The DPO is responsible for overseeing jiliacw's compliance with data privacy obligations and serving as the primary point of contact for data subjects and the National Privacy Commission.

To exercise your data privacy rights, submit a privacy-related complaint, or request information about how your personal data is processed, please contact us using the following details:

• Data Protection Officer Email: [email protected]
• Subject Line: Please include "Data Privacy Request" or "DPO Inquiry" in your email subject line for faster routing
• Live Chat: Available 24/7 via the chat widget on the jiliacw Platform
• Response Time: Acknowledgement within 3 business days; substantive response within 15 business days

This Privacy Policy was last reviewed and updated on 1 January 2026. It supersedes all prior versions of the jiliacw Privacy Policy.